Right to cancel or refund
Customers have a period of 14 days from the day they receive the goods to notify Online Pump Supplies that they wish to cancel or return an item, Once Online Pump Supplies have been notified, the customers have a further 14 days to send the goods back at their own cost.
Online Pump Supplies must refund the customer within 14 days of it receiving the goods.
If the goods are damaged or faulty please contact our Customer Service Team on 0800 112 3134 who will process the claim for you and supply you with a replacement where possible.
In order to process a return you must return the goods along with a copy of your original despatch note or invoice, and a short note explaining the reason for return.
Please note returns will not be processed without a despatch/delivery or invoice number
If returning an item due to a fault, some manufacturers will require the pump to be sent directly to them to determine if the fault was caused by a manufacturing defect or incorrect installation*. If the item's fault was caused by an installation fault. A refund will not be offered. If the fault was a manufacturing fault, a full refund or replacement will be provided. A full pump report will be provided upon request.
*Please note that ALL Domestic Sanitary Macerators can not be returned to Online Pump Supplies due to the nature of the product. These will not be accepted for delivery and will be sent back to sender. If a macerator is faulty please call our customer service team on 0800 112 3134 before uninstalling for futher instructions
For full terms and conditions please click here
PLEASE NOTE: Hose purchased as Cut Per Metre (CPM) cannot be returned for refund. Full lengths and coils may be returned, if uncut.