Right to cancel or refund

Customers have a period of 14 days from the day they receive the goods to notify Anchorpumps that they wish to cancel or return an item, Once Anchorpumps have been notified, the customers have a further 14 days to send the goods back at their own cost.

Anchorpumps must refund the customer within 14 days of it receiving the goods.

If the goods are damaged or faulty please contact our Customer Service Team on 0800 112 3134 who will process the claim for you and supply you with a replacement where possible.

In order to process a return you must obtain a GIRN (Goods In Return Number) To obtain this number please call 0800 112 3134. Once this number has be verified with our support staff please download and complete the pdf returns document below return along with your package. Please note returns will not be processed without a GIRN or Invoice Number

If returning an item due to a fault, some manufactures will require the pump to be sent directly to them to determine if the fault was casued by a manufacturing defect or incorrect installation*. If the item's fault was caused by an installation fault. A refund will not be offered. If the fault was a manufacturing fault, a full refund or replacement will be provided. A full pump report will be provided upon request.

*Please note that ALL Domestic Sanitary Macerators can not be returned to Anchor pumps due to the nature of the product. These will not be accepted for delivery and will be sent back to sender. If a macerator is faulty please call our customer service team on 0800 112 3134 before uninstalling for futher instructions

For full terms and conditions please click here

PLEASE NOTE:  Domestic Sanitary Macerators/Pumps must NOT be returned using this form.  Please contact our After-Sales team on 0800 112 3134 for instructions on how to return this equipment.  Thank You!


Returns form

Returns Form (PDF)

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